What is Required
• Comprehensive Travel Insurance is Compulsory for all guests visiting Macaronis Resort.
Any changes made to your booking less than 90 days before commencement will result in a change fee (See Clause 4). We highly recommend travel insurance be taken out 3 months before booking commencement in case there is a need to reschedule your booking (Eg. family emergency).
For the safety of our guests and readiness by our staff, Macaronis Resort requires:
• Each guest must have travel insurance that covers surfing & medical evacuation
• A printed copy of each insurance certificate including the emergency contact phone number & policy identification details must be brought to the resort.
Emergency Evacuation Details
Emergency evacuation is not included with guest reservations and must be organized by a 3rd party insurance provider. All guests of Macaronis Resort must have medical evacuation insurance coverage in order to visit the resort and more importantly in order to be evacuated in the case of an emergency.
The resort is located remotely and in the case of an emergency, guests may require air-lifting or speed boat evacuation to a Padang or Singapore hospital. Emergency evacuation to Padang can be arranged by speedboat (if weather conditions permit), by police helicopter (if available – must be arranged by travel insurance company), or by plane from Rokot Air Strip (55 miles to the north).
In the case of an emergency, resort management will assist in coordinating with your travel insurance company to get the needed assistance. Macaronis Resort can not be held responsible for emergency evacuation availability or costs; this is agreed upon by all guests in the terms of conditions which all guests must agree to before visiting the resort.
If you have questions or concerns please email firstname.lastname@example.org