What We Collect
We may collect the following information: name, contact information, email address, IP address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping. We may use the information we record to identify a website visitor and to ascertain who has agreed to our legal online agreements such as our terms and conditions of booking. This is important to ensure the legal rights of you as the customer and ourselves, providing legal certainty in relation to any agreements or transactions entered into.
Information we collect may also be used to improve our products and services. We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We do not collect or store your payment information. To process online payments we use Stripe payment gateway which is Level 1 PCI compliant and is one of the most secure payment gateways available.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and storing information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting other websites that are not governed by this privacy statement. You should exercise caution when using any website and view the applicable privacy statement.
Controlling your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on this website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at [email protected]
We will not provide your personal information to any third party unless we have your explicit permission or we are required by law to do so.
You may request details of personal information that we hold about you under the Data Protection Act 1998. A small admin fee will be payable. If you would like a copy of the information held on you please email [email protected]
If you believe that any information we are holding about you is incorrect or incomplete, please email us at the above address and we will promptly update your information.
If you have any questions please email us at [email protected]