Our Cancelation Policy is a part of our Terms and Conditions of Booking
4) Cancellation. All booking payments made to the Company are non-refundable. If a trip is cancelled for reasons outside of the control of the Company, for example, due to the occurrence of a natural disaster, an act of terrorism, civil unrest, an act of fraud, or any other act or occurrence causing legal incapacity of the Company to deliver on its part, then the Company will endeavour to reschedule your booking to such time that the Company can deliver, and the Client accepts this potential disruption and shall not hold the Company liable in any way. In extreme circumstances where the Company may ultimately be unable to deliver its services, then the Client accepts this risk and shall not be entitled to seek compensation in such a situation occurring. No refunds shall be payable if you fail to arrive at the transport link at the agreed time and date provided, or if you voluntarily leave a trip for any reason after the trip has begun or if you cannot fulfil your planned trip and/or activities due to injury or illness. No refunds will be payable for any accommodation, transport, activity, meals or services not utilized. Travel insurance is compulsory for all visitors to cover unforeseeable circumstances such as injury, illness, family emergency, flight cancellations, or other reasons you cannot attend your booked trip, etc. (see Clause 8).
Note: Although booking payments are stated as being non-refundable, we do allow flexible terms to reschedule bookings outside of 90 days before Commencement (with a change fee only applicable inside of 90 days before Commencement), and we do allow a booking to be transferred to a third party with no administration fee applicable up to 7 days before Commencement (see Clause 5 Rescheduling and Clause 6 Substitution of a Client).
If in doubt, or if you have any questions, please email [email protected] and we will be happy to clarify anything for you.
Please ensure you have read our complete Terms and Conditions of Booking